Client Feedback Survey

CLIENT FEEDBACK SURVEY SURVEY INFORMATION ================== Client Name: _______________________ Program/Service: ___________________ Start Date: _______________________ Completion Date: __________________ Coach: ____________________________ Survey Date: ______________________ OVERALL SATISFACTION =================== 1. Overall, how satisfied are you with your coaching experience? ☐ Extremely satisfied ☐ Very satisfied ☐ Satisfied ☐ Somewhat satisfied ☐ Not satisfied Please explain your rating: ___________________________________ ___________________________________ 2. How likely are you to recommend our coaching services to others? 0 ── 1 ── 2 ── 3 ── 4 ── 5 ── 6 ── 7 ── 8 ── 9 ── 10 (0 = Not at all likely, 10 = Extremely likely) What's the primary reason for your score? ___________________________________ ___________________________________ GOAL ACHIEVEMENT ================ 3. To what extent did coaching help you achieve your goals? ☐ Exceeded my expectations ☐ Met my expectations ☐ Mostly met my expectations ☐ Partially met my expectations ☐ Did not meet my expectations 4. Rate your progress in each goal area (1-10 scale): Goal 1: ___________________________ Progress Rating: ___/10 Comments: _________________________ Goal 2: ___________________________ Progress Rating: ___/10 Comments: _________________________ Goal 3: ___________________________ Progress Rating: ___/10 Comments: _________________________ 5. What was your biggest achievement or breakthrough during coaching? ___________________________________ ___________________________________ COACHING PROCESS ================ 6. How would you rate the following aspects of your coaching experience? Coach's communication skills: ☐ Excellent ☐ Very Good ☐ Good ☐ Fair ☐ Poor Coach's listening skills: ☐ Excellent ☐ Very Good ☐ Good ☐ Fair ☐ Poor Coach's ability to ask powerful questions: ☐ Excellent ☐ Very Good ☐ Good ☐ Fair ☐ Poor Coach's support and encouragement: ☐ Excellent ☐ Very Good ☐ Good ☐ Fair ☐ Poor Coach's expertise and knowledge: ☐ Excellent ☐ Very Good ☐ Good ☐ Fair ☐ Poor Session structure and organization: ☐ Excellent ☐ Very Good ☐ Good ☐ Fair ☐ Poor Follow-up between sessions: ☐ Excellent ☐ Very Good ☐ Good ☐ Fair ☐ Poor 7. Which coaching tools or techniques were most helpful? ☐ Goal setting ☐ Action planning ☐ Accountability check-ins ☐ Reflection exercises ☐ Assessment tools ☐ Visualization techniques ☐ Challenging questions ☐ Reframing perspectives ☐ Other: _______________ PROGRAM LOGISTICS ================ 8. How was the session frequency for your needs? ☐ Too frequent ☐ Just right ☐ Too infrequent 9. How was the session length? ☐ Too long ☐ Just right ☐ Too short 10. How was the program duration? ☐ Too long ☐ Just right ☐ Too short 11. Rate the scheduling and logistics: ☐ Excellent ☐ Very Good ☐ Good ☐ Fair ☐ Poor Comments: _________________________ VALUE AND INVESTMENT =================== 12. Do you feel the coaching provided good value for your investment? ☐ Excellent value ☐ Good value ☐ Fair value ☐ Poor value ☐ Very poor value 13. How do the results you achieved compare to your investment? ☐ Results far exceeded investment ☐ Results exceeded investment ☐ Results matched investment ☐ Results somewhat below investment ☐ Results far below investment PERSONAL IMPACT =============== 14. How has coaching impacted different areas of your life? Self-awareness: ☐ Significantly improved ☐ Improved ☐ Somewhat improved ☐ No change ☐ Declined Confidence: ☐ Significantly improved ☐ Improved ☐ Somewhat improved ☐ No change ☐ Declined Motivation: ☐ Significantly improved ☐ Improved ☐ Somewhat improved ☐ No change ☐ Declined Goal clarity: ☐ Significantly improved ☐ Improved ☐ Somewhat improved ☐ No change ☐ Declined Action-taking ability: ☐ Significantly improved ☐ Improved ☐ Somewhat improved ☐ No change ☐ Declined Life satisfaction: ☐ Significantly improved ☐ Improved ☐ Somewhat improved ☐ No change ☐ Declined 15. What specific skills or insights did you gain? ___________________________________ ___________________________________ 16. How likely are you to continue using what you learned? ☐ Extremely likely ☐ Very likely ☐ Likely ☐ Somewhat likely ☐ Not likely IMPROVEMENT SUGGESTIONS ====================== 17. What could have made your coaching experience better? ___________________________________ ___________________________________ 18. What would you like to see added to the coaching program? ___________________________________ ___________________________________ 19. What would you like to see removed or changed? ___________________________________ ___________________________________ 20. Any suggestions for improvement in: Communication: ___________________________________ Session structure: ___________________________________ Materials/resources: ___________________________________ Follow-up support: ___________________________________ TESTIMONIAL AND REFERRALS ========================= 21. Would you be willing to provide a testimonial about your experience? ☐ Yes ☐ No ☐ Maybe If yes, please write a brief testimonial: "_________________________________ ___________________________________ ___________________________________" 22. May we use your name with your testimonial? ☐ Yes, use my full name ☐ Yes, use first name and last initial ☐ Yes, but keep anonymous ☐ No 23. Would you be comfortable referring others to our coaching services? ☐ Yes, definitely ☐ Yes, probably ☐ Maybe ☐ Probably not ☐ Definitely not FUTURE SERVICES =============== 24. Are you interested in any additional services? ☐ Additional coaching sessions ☐ Group coaching programs ☐ Workshops or seminars ☐ Online courses ☐ Maintenance/check-in sessions ☐ None at this time 25. What topics would you be interested in for future coaching? ___________________________________ ___________________________________ 26. What's the best way to stay in touch? ☐ Email newsletter ☐ Social media ☐ Periodic check-in calls ☐ No ongoing contact preferred FINAL THOUGHTS ============== 27. What would you tell someone considering working with this coach? ___________________________________ ___________________________________ 28. Is there anything else you'd like to share about your coaching experience? ___________________________________ ___________________________________ 29. One word to describe your coaching experience: ___________________________________ DEMOGRAPHICS (Optional) ====================== Age Range: ☐ 18-25 ☐ 26-35 ☐ 36-45 ☐ 46-55 ☐ 56-65 ☐ 65+ How did you find out about our coaching services? ☐ Referral from friend/colleague ☐ Online search ☐ Social media ☐ Professional network ☐ Website ☐ Advertisement ☐ Other: _______________ FOLLOW-UP PERMISSION =================== ☐ Yes, you may contact me for follow-up questions about this survey ☐ Yes, you may contact me for a brief interview about my experience ☐ No, please do not contact me for follow-up Thank you for taking the time to provide this valuable feedback. Your responses help us continuously improve our coaching services and better serve future clients. Survey completed by: _______________ Date: _____________________________ Submission method: ☐ Email ☐ Online ☐ Phone ☐ In-person